Deming’s classic work on management, based on his famous 14 Points for Management.
W. Edwards Deming (1900–1993) was international consultant in management and quality. In 1987, he was awarded the National Medal of Technology and Innovation by President Ronald Reagan.
Deming’s profound insights stand the test of time. Every leader who cares about improving quality in the deepest sense of the word—that of making people’s lives better—should be well-read in Deming’s philosophy and methods. To understand Deming is to grasp how society and the economy can work smarter, not just in the name of efficiency, but in the cause of humanity.
author of Good to Great, coauthor of Built to Last
Following Deming’s teachings helped us weather the great economic recession—and then to move forward to double the size of the company, profitably, shortly thereafter. Deming’s approach is a continuing source of competitive advantage and rapid growth.
CEO, DesignGroup Commercial Architects & Planners
Using Dr. Deming’s leadership philosophy helped us scale up quickly and profitably. Our employees were delighted with this enlightened and effective approach. Within a few years the company went public on the Nasdaq stock exchange.
Our company owes a huge debt to Dr. Deming’s insights about how to lead and operate. Pride and joy in work, client satisfaction, growth, and quality are all high and sustainable.
health care entrepreneur and President, Fitness Matters
Healthcare has made some strides to improve outcomes while reducing costs. But there is so much more that can be done. The opportunities are great and pathways are known. Deming showed them to us first in Out of the Crisis. He gave us even more guidance in The New Economics. Anyone in charge of a health care entity, or any other entity for that matter would benefit greatly from reading and studying both books.
Donald M. Berwick
President Emeritus and Senior Fellow, Institute for Healthcare Improvement